This privacy policy (“Privacy Policy”) sets out how Yin Haven ABN: 24 671 106 349 7 upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy for Yin Haven outlines the information we collect, how it is used and to whom we will disclose your information to. You can also find out how to access personal information we hold about you and how to change your personal information. Yin Haven may change this Privacy Policy from time to time by updating this page. This Privacy Policy is effective from 1 March 2022.

WHAT WE COLLECT

As part of providing Pilates/Yoga services to you, Yin Haven needs to collect and record personal information from you that is relevant to your situation. This collection of personal information will be a necessary part of the services provided and Yin Haven reserve the right to suspended services at any time should certain information not be provided.

Yin Haven may collect the following information:

Name
Contact information including email address and mobile
Date of birth
Emergency contact person
Bank account and/or credit card details
Payment history
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Sensitive information*
*SENSITIVE INFORMATION
For the purposes of this Privacy Policy, sensitive information means the information an individual has disclosed to Yin Haven about their physical and mental health and well being.
Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Yin Haven, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
The types of sensitive information generally collected by Yin Haven include information relating to:
- Your health
- Your weight and body measurement
- Your medical history
- Whether you smoke or are pregnant
- Whether you are on any medication
- Other health related information that is necessary to properly advise you about our products and services
  USE AND DISCLOSURE OF PERSONAL INFORMATION
  Your personal information may be used to:
  - Fullfill the functions of our business including providing Pilates/Yoga services
  - Provide the products and services you have requested
  - Manage your account including charging, billing and collecting debts
  - To improve the Yin Haven product and service offerings
  - Gain an understanding of your information and communication needs to provide you with a better service
  - Provide access to information and marketing** about current and future products and services
  - Conduct research and surveys to identify and analyse the ongoing needs of members
  - Provide Yin Haven partners with information so that they may contact you in relation to their service offerings.
  - Yin Haven will never sell your information.
    MARKETING**
  - Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting Yin Haven at infoyinhaven@gmail.com.Your consent to receiving this information will remain current until you notify Yin Haven otherwise.
DISCLOSURE OF INFORMATION

Yin Haven will only disclose your personal information to third parties for the purpose of providing products and/or services you or other directly related secondary purposes as set out above.

Situations where we disclose your personal information to third party organisations, may include:

External service providers to whom Yin Haven has contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the services as set out above
Member benefits and industry partners
Government and regulatory authorities and other organisations, as required or authorised by law
Yin Haven professional advisers, and
other professional bodies.

You may at any time opt out of certain service offerings. In these situations, we prohibit the third party contractors from using personal information about you except for the specific purpose for which we supply it.

Other than the above, information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Yin Haven, or any member of the public, or to lessen a serious threat to a person’s health or safety.

ACCESS TO PERSONAL INFORMATION

At any time you may request access to personal information including your credit card information we hold about you by contacting the Privacy Officer via infoyinhaven@gmail.com

Where we hold information that you are entitled to access, we will endeavor to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you). A fee may be charged to cover the cost of retrieval. We attempt to resolve all requests for personal information within 7 days however Yin Haven cannot be held liable for any loss or damage as a result of this timeframe not being met.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it. Contact the studio directly via infoyinhaven@gmail.com

DATA QUALITY

Yin Haven takes all reasonable precautions to ensure that your personal information is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

let us know if there are any errors in your personal information, and
keep us up-to-date with changes to your personal details.

DATA SECURITY

Yin Haven will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure. Your information will, at all times, be treated with the utmost confidentiality.

LINKS TO OTHER WEBSITES

Yin Haven website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites

are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

FURTHER INFORMATION

For more information about privacy issues in Australia and the protection of your privacy, visit the Australian Federal Privacy Commissioner’s website at: